N-iX comprehensive outsourced technical support services help companies design the best solutions for their needs. We offer over a decade of experience in delivering online 24/7 technical support for large enterprise software products.
Our engineers work from the delivery centers in Eastern Europe. N-iX has handled all product’s technical support incidents including those related to product integration, product enhancement, database service, and network connectivity.
Outsourced technical support engineers at N-iX have degree qualifications in Computer Science or Information Technology Management. Each member of our team has minimum three years of experience in a second- and third-line technical customer support environment.
Technical support teams at N-iX have vast experience with Microsoft and Linux server products and technologies in enterprise environments. We offer solid expertise in programming languages and deep understanding of software development processes.
We offer superior levels of availability of technical support engineers around the clock, alongside high technical expertise and guaranteed top performance.
We deliver custom solutions tailored to the unique needs of our clients. Our teams have accumulated extensive experience in outsourced technical support. N-iX offers customer support as stand-alone service or as an addition to the dedicated development team.
Our development centers provide technical support service 24/7. Our clients receive advice from over 2,200 developers, testers, and domain specialists working in Poland, Ukraine, and Bulgaria. We strive to close support tickets promptly for excellent customer satisfaction.
With N-iX technical support services, our clients get predictable budgets according to the monthly rate of support engineers. Pay a fixed transparent fee without any hidden or unexpected costs.
