Customer Communications Management

OpenText Exstream allows large enterprises to interact more efficiently with customers. N-iX helps companies leverage personally relevant information and offer document delivery to large numbers of customers through multiple communication channels.

With our CCM solutions, customers minimized the costs associated with implementing changes to invoices, eliminated delays for payment receipts, introduced new communication channels, improved customer service, and reduced customer complaints and manual workload.

By automating document execution and handling processes and eliminating most costly and error-prone manual work, OpenText Exstream can decrease paperwork flow cost, improve documentation accuracy, and speed up enterprise performance.

N-iX Professional Services has experience in integrating OpenText Exstream in utilities, telecom, insurance, healthcare and other industries. Our solutions enable clients to streamline their customer engagement processes by delivering personalized consistent communications.

Through its easy-to-learn authoring tools, Exstream gives hands-on control of the documents to non-technical users such as designers, marketing managers, customer support agents, and legal staff to efficiently create and use marketing messages, campaigns, upsell offers, and to control how and when this content is automatically included in customer correspondence.

Exstream can make your organization’s customer communication faster, more reliable, and efficient by optimizing your existing business processes and automating document production.