Executive summary Executive summary
Client background
Gogo is a global provider of in-flight broadband Internet with over 20 years of experience and more than 1,000 employees. The company’s superior technologies, best-in-class service, and global reach help planes fly smarter, airline partners perform better, and their passengers travel happier. Today, Gogo has partnerships with more than 16 commercial airlines, and it has installed in-flight connectivity technology on more than 2,900 commercial aircraft and over 6,600 business aircraft.
Business challenge
Gogo needed to ensure high speed of the in-flight Internet and predict equipment failures that caused downtime and led to wasted cost.
N-iX approach
N-iX has helped the client migrate to AWS cloud and build a cloud-based unified data platform. Also, we have ensured effective antenna health monitoring and developed models for predicting satellite antenna failures.
Value delivered
N-iX team has helped Gogo improve the quality of the in-flight Internet, find the reasons behind the ill-performance of antennas, predict equipment failures, and reduce the number of no-fault-found rate.
Success story in detail
Gogo needed to improve the quality of the in-flight Internet. Its satellite antennas often malfunctioned, which led to paying penalties to the airlines. Moreover, after the equipment was removed and checked, a lot of the reasons for antenna failures were defined as no-fault-found (NFF) ones as no anomaly was detected. And that caused unnecessary downtime and wasted costs. Although the reasons behind the ill-performance were hypothetically known, they needed to be proved and further eliminated to avoid equipment failure. Therefore, Gogo initiated a complex data governance project in order to ensure the flawless operation of the equipment and high speed of the in-flight Internet.
First, we helped Gogo migrate their on-premise data solutions to the cloud in order to collect and process a considerable amount of data from more than 20 sources. Not only did the migration to AWS cloud expand the data processing capacity needed for further data analytics solutions, but it also saved Gogo costs spent on licenses and the on-premise infrastructure. Next, we built a cloud-based unified data platform that collects and aggregates both structured (i.e. systems uptime, latency) and unstructured data (i.e. the number of concurrent Wi-Fi sessions and video views during a flight). For this purpose, our engineers made an end-to-end delivery pipeline: from the moment when the logs come from the equipment to the moment when they are entirely analyzed, processed, and stored in the data lake on AWS.
Further, in order to predict the antenna equipment failure and reduce the no-fault-found rate (NFF), we applied the data science models, namely Gaussian Mixture Model and Regression Analysis. We set up a data retrieving process from seriously degraded antennas and correlated it with weather conditions and the antenna construction.
We also provided Gogo C-level decision-makers with comprehensive reports on financial data (data consumption, purchases, data usage, etc.) and operational health (modem performance, WAP, Service Level Agreements, etc.). We are developing a reporting tool that allows identifying the users’ pain-points during the first fifteen seconds of the Internet connection. With the help of this data, we identified the point where a lot of passengers had difficulties while connecting to Gogo Wi-Fi.
Together with our client, we completely migrated Gogo data solutions to the AWS cloud and shut down its costly on-premises infrastructure. Our team built a unified AWS-based data platform that collects and aggregates data from 20 different sources and can process up to 3 TB of streaming data per day.
With Data Science and Machine Learning algorithms, we developed models for predicting satellite antenna failures and antenna health monitoring. The solution provides interpretable reasoning behind each recommendation. For example, we identified that when antifreeze liquid is applied, and the plane does a couple of flights, the fluid gets inside the antenna and affects its performance. Therefore, the recommendation was to add an additional layer of protection from the fluid.
- Migration to the cloud allowed our partner to reduce costs on licenses (Cloudera/Microsoft) and on-premises servers and enabled them to control and optimize resources in the cloud based on their processing needs.
- The solution allows Gogo to significantly save operational expenses on penalties to airlines for the ill-performance of Wi-Fi services.
- The no-fault-found rate was reduced by 75%, thus saving costs on unnecessary removal of equipment for servicing.
- Predictive analytics allows predicting the failure of antennas (>90 %, 20-30 days in advance) and ensures servicing of the in-flight equipment at the most suitable time, for example, when there are no flights scheduled for a plane.
- The reasons behind the ill-performance of antennas have been identified (i.e. antennas often failed after the use of antifreeze fluid). That allowed Gogo to prevent some of the typical failure causes (i.e. add an additional protection layer to the antennas).
