IT outsourcing isn’t just a strategy—it’s a step towards your business growth. Imagine having the flexibility to innovate faster, scale smarter, and focus on your core strengths while a trusted tech partner handles the heavy lifting. From reducing operational complexities to expanding engineering capabilities, successful tech collaborations can ensure long-term business value. Do you still hesitate to delegate your IT operations? Let’s dive into seven IT outsourcing success stories from N-iX that inspire.
How can outsourcing IT operations impact your business?
Outsourcing IT operations can significantly impact your business by bringing a range of benefits, from cost savings and operational efficiency to faster innovation and access to global talent. By partnering with a skilled outsourcing provider, organizations can offload non-core functions, allowing them to focus on strategic growth initiatives while leveraging external tech expertise. So, it is no wonder that many businesses form tech partnerships that last for years. According to the Deloitte Global Shared Services and Outsourcing Survey, 22% of organizations have been delegating their IT operations to external vendors for 7-10 years. Moreover, 35% of surveyed enterprises have leveraged outsourcing for more than 10 years, demonstrating the long-term value and trust businesses place in these partnerships.
How do you understand if your tech partnership can make it to the list of IT outsourcing success stories? In the Survey, Deloitte also listed the key objectives of enterprises that outsource. Among the top three goals are cost reduction, standardization and increased efficiency of processes, and extending development capabilities. The graph below illustrates the difference between outsourcing objectives identified in 2021 and the goals these enterprises achieved by 2023. Just like the surveyed vendors, you can track and measure your progress to ensure alignment with these objectives and initiate adjustments to maximize the value of your outsourcing partnership. If your tech partnership is consistently meeting or exceeding these objectives, it's a strong indicator that your collaboration is on the path to success.
How N-iX brings business value: IT outsourcing success stories of our clients
By looking at the experiences of innovative companies that have embraced IT outsourcing, we can see how they use external expertise to scale efficiently, improve operations, and enter new markets. Let’s explore seven IT outsourcing case studies from N-iX that highlight the transformative power of strategic partnerships:
Increasing the number of active users and boosting customer satisfaction for a global automotive manufacturer
In 2016, the global automotive manufacturing company that specialized in communication devices for motorcycle helmets faced the need to streamline the operation of their Bluetooth headsets. The key business goals behind this improvement were to enhance their services and, as a result, grow the customer base and increase customer satisfaction rate.
N-iX helped the client expand their reach and improve by implementing native Android and iOS applications and adding multiple useful features. By collaborating with us, they were able to increase the number of active users to over 1M.
Key takeaway: Our client is one of 31% of enterprises [1] that leverage outsourcing to drive better customer experience. Strategic collaboration with a skilled technology partner like N-iX can significantly enhance product capabilities, resulting in a larger active user base and improved customer satisfaction.
Reducing costs and improving the user experience for a global provider of in-flight Internet, Gogo
Gogo has been the leader in in-flight connectivity and wireless entertainment services for over two decades. However, in 2017, they needed help with managing equipment failures that caused downtime and led to wasted costs. To predict and prevent equipment malfunctions, Gogo first had to find the reasons behind the ill-performance of antennas, but the vendor lacked in-house data analytics experts. Here’s when Gogo decided to look for dedicated engineers in other locations.
With over 200 data experts on board, N-iX boosted the vendor’s engineering capacity and launched the implementation of a Big Data platform powered by Data Science and ML. Gathered insights allowed Gogo to greatly reduce operational costs by avoiding penalties from airlines due to poor Wi-Fi service performance. We also implemented predictive analytics that enabled forecasting antenna failures with over 90% accuracy 20-30 days ahead, allowing for timely maintenance of in-flight equipment.
Key takeaway: According to Deloitte, 70% of organizations see boosting development capabilities as one of the major objectives achieved from IT outsourcing, just like Gogo. The tip for picking up from Gogo is to leverage specialized expertise from trusted outsourcing partners to address complex challenges.
Enhancing scalability and improving business efficiency for a multinational fashion retailer
Another example of IT outsourcing success stories is the digital transformation journey of this top fashion retailer group. The vendor already operated across more than 200 markets globally, and they wanted to accelerate and simplify promotion in new locations by rebuilding the existing promotion management system. The retailer also struggled with process automation and wanted to reduce the required manual work.
Our client was already on its way to digital transformation. However, the decision to outsource IT operations to N-iX became a turning point for the business. We redesigned the promotion management system and developed a proposal management app that enabled automation. So, within the first three years of cooperation, our client became a fast-paced digital company, confident in their scaling possibilities.
Key takeaway: This success story illustrates how partnering with a skilled technology provider like N-iX can help your digital initiatives take a new turn faster. Just like 82% of global enterprises surveyed by Deloitte, our client boosted their process efficiency through outsourcing.
Accelerating market expansion and reducing TTM for a global telecom company, Lebara
Out of all our IT outsourcing case studies, this story best showcases enduring client trust fostered by our consistent excellence in delivering multiple solutions and providing various services. Our 10-year partnership started from a single development team and transformed into a full R&D center. When Lebara reached N-iX in 2014, they needed a partner that would help them upgrade their legacy IT infrastructure and undergo a complete digital transformation. These initiatives aimed to expand into new markets by improving the time to market of Lebara’s solutions.
We jump-started Lebara's tech initiatives as one of several IT vendors the company outsourced to. After three years of cooperation, the team grew to over 100 N-iX engineers, who took over all Lebara’s development operations. Our multifaceted approach to digital transformation covered key components of tech-enabled growth, including microservices, cloud, and data. As a result, Lebara not only expanded their customer reach but also streamlined their process for introducing innovations.
Key takeaway: This cooperation highlights the advantage of consolidating IT services under one outsourcing vendor. By entrusting N-iX with the solution of multiple technology challenges, Lebara benefited from streamlined communication, faster decision-making, and cohesive integration of systems, making the entire digital transformation process more efficient and less complex compared to managing multiple vendors.
Boosting performance and scalability of products for a leading software distributor, Orbus Software
In the fast-paced tech industry, accelerating time to market and upgrading products is essential, with fierce competition and customers constantly demanding enhanced solutions. That’s what Orbus Software, a top vendor specializing in solutions for enterprise architecture, business process analysis, and application portfolio management, needed to do. However, they lacked in-house talent with the required expertise.
That’s why, in 2014, they outsourced testing operations to N-iX. Over the years, from helping Orbus automate testing and streamline development cycles, we became a full-fledged R&D partner involved in software development, customer support, graphic design, and project management. The value of cooperation with N-iX is manifested in their 4.7/5 customer satisfaction rating on Gartner Peer Insights, which reflects the high-quality products and services delivered through this strategic partnership. In fact, Orbus Software has 90% customer retention, again proving their solutions’ robust performance.
Key takeaway: According to Deloitte, 48% of enterprises see access to larger talent pools as one of their key outsourcing goals, and Orbus Software is no exception. By partnering with an outsourcing vendor, they were able to quickly tap into required QA and engineering expertise and deliver high-performing solutions that consistently meet customer demands.
Improving the efficiency of internal logistics for a Fortune 100 multinational engineering and technology company
The next notable example of IT outsourcing success stories can be found within the manufacturing industry. Our client is a renowned global supplier of technology that has over 400 warehouses in more than 60 countries worldwide. They needed to improve their internal logistics platform for goods management, which was showing signs of limited scalability within several months after launch.
N-iX happened to provide the specialized expertise the client lacked in-house, including microservices, DevOps, and Computer Vision. Combining all of these components, we were able to increase the solution’s scalability while also ensuring its better performance and responsiveness.
Key takeaway: The client quickly turned to N-iX when their internal logistics platform showed signs of limited scalability just a few months after launch, understanding the urgency of addressing the issue. By promptly outsourcing to a trusted vendor, they were able to rapidly enhance the platform’s performance and scalability, saving valuable time and resources that would have been spent on internal troubleshooting.
Expanding service offering to match the evolving needs of their major client for an ecommerce provider
Here’s another IT outsourcing case study N-iX is proud of. Our client was a German provider offering comprehensive ecommerce and subscription management solutions for monetizing digital goods, online services, and SaaS. The vendor’s primary motivation to reach N-iX was to address their customers’ evolving demands. At the request of their largest client, they began upgrading their analytics solution and looked for an outsourcing partner with the required expertise.
After an extensive Product Discovery, our experts decided to implement something brand new rather than fix a legacy solution that hinders innovation. We’ve expanded the client’s service offering by developing a new reporting system that provides extensive data and analytics capabilities. Since switching to outsourcing, the client has also grown their client base and increased their value proposition.
Key takeaway: This success story highlights the importance of relying on a trusted outsourcing partner to stay customer-centric. With the right expertise, outsourced engineers can effectively lead a Discovery Phase, recognizing the need to build a new solution rather than simply upgrading the existing one. And they can help you implement it, too.
Keep reading: The business value of a project Discovery Phase
Why will partnering with N-iX transform your technical challenge into an IT outsourcing success story?
Our dedication to long-term success is at the heart of every partnership. We go beyond solving immediate technical challenges, focusing on building sustainable, scalable cooperation that drives continuous growth and innovation for your business. Here’s why we stand out:
- N-iX provides IT services to 160 active clients, including leading global enterprises and Fortune 500 companies.
- Our portfolio spans diverse domains such as finance, retail, healthcare, manufacturing, and more, giving us deep industry expertise to address your specific business needs.
- N-iX team is involved in numerous projects that leverage cutting-edge technologies like AI, Machine Learning, Generative AI, cloud computing, Business Intelligence, IoT, data analytics, Big Data, and embedded software development.
- With 2,200 tech professionals in 25 locations across Europe and the Americas, N-iX brings together a wide array of technical skills to tackle even the most complex challenges.
- Our commitment to quality, scalability, and security, refined for more than two decades, ensures that every solution we develop is built to last, empowering your business to thrive in the long term.
References
- Deloitte 2023 Global Shared Services and Outsourcing Survey
