The insurance industry is rapidly evolving, fueled by tech advances and shifting customer expectations. Investing in a single solution is no longer enough. To stay relevant and keep innovating, companies need strong partnerships and a commitment to constant improvement. That’s why Innovation Group, a major player in the insurtech market, joined forces with N-iX, a tech consulting and software development firm, to supercharge their insurtech software development practices and extend their global digital reach.
How N-iX’s partnership with Innovation Group was established
For more than 20 years, Innovation Group has set new standards in claims management and insurance solutions. Serving insurers, brokers, fleet managers, and car manufacturers, they handle millions of claims each year with exceptional efficiency and cost-effectiveness. Together, we worked on multiple modernization projects, including a major rework of the Gateway platform. Let’s follow along our path:
Communication: Laying the foundation for a successful partnership
Central to N-iX’s collaboration with Innovation Group is a governance model that prioritizes communication at every stage. From the very start, both companies made sure their teams stayed in sync, with daily updates between engineers and quarterly strategy sessions among executives. This cohesive communication allowed N-iX to align its technical solutions seamlessly with the Innovation Group’s goals.
One of N-iX’s main challenges was to upgrade and expand the Gateway platform, which handles repair management for insurance claims. Within just two weeks, N-iX put together a dedicated team of specialists to kick off the project. A crucial aspect of this partnership was the creation of direct feedback channels with the Innovation Group’s leadership, allowing for quick problem-solving and a lively environment that encouraged innovation.
Efficiency: Empowering teams with agile practices
The shared agile mindset between the two companies kept teams aligned, enabling them to make continuous improvements and adapt swiftly to changing project needs.
For over two decades, N-iX has served as a strategic technology partner for many fintech companies, building a deep well of industry expertise. When assembling the team for Innovation Group, N-iX focused on hiring not just skilled software engineers but also experts with deep knowledge of the industry. This approach ensured that everyone had a clear understanding of the project's requirements and the complexities of financial technology.
Read more: Intelligent automation in insurance: A complete guide
Excellence: Evolving collaboration with technology-driven solutions
During the project, N-iX engineers identified several ways to enhance the company's workflow and architecture. The two most significant recommendations were the adoption of new cloud capabilities, which improved scalability and efficiency, and the integration of GitHub Copilot, an AI-powered coding assistant that accelerated development and reduced errors. These changes aimed to streamline processes and boost overall productivity.
The Innovation Group wanted to stand at the forefront of new technology. Their culture of constant improvement and N-iX’s dedication created a truly inspiring environment. What began as a simple team extension has evolved into a full-fledged managed services partnership. In this new stage, N-iX will take complete ownership of technical deliverables while maintaining close coordination with Innovation Group’s product managers and aligning with their business goals.
Read more: Generative AI in insurance: Key industry use cases
What’s next?
Looking ahead to more product expansions and technical innovations, the N-iX and Innovation Group partnership is set for continued growth. We’ve built a strong groundwork for innovation and faster product development, from assembling a skilled engineering team and detailed knowledge transfer to structured onboarding and clear communication. By fostering a true partnership instead of a typical client-vendor relationship, Innovation Group has been able to scale its products, exceed customer expectations, and strengthen its position in the global insurance market.
Why choose N-iX as your partner in insurtech innovation?
For more than 21 years, N-iX has consistently delivered top-tier projects to enterprise clients. We have a solid track record of developing effective solutions for the financial services sector, with a strong emphasis on security and uncompromising data integrity. We help our clients adopt forward-thinking practices and technologies, setting them up to become future leaders in the industry.
Our dedicated development teams help businesses simplify claim verification, accelerate settlements, and deliver seamless customer experiences. Meanwhile, our data scientists craft algorithms that precisely detect fraudulent insurance activity. We tackle the common challenges of fintech software development—from ensuring security and regulatory compliance to achieving scalability, handling high loads, and integrating effortlessly with third-party services—guaranteeing success for every project.
