Our client provides advanced audio and video solutions for formal and informal meetings. Their global clientele includes many industry-leading companies and international institutions such as NATO and UNESCO.
The client aimed to improve their service quality by enhancing their embedded conference communication system, as well as providing constant support and maintenance.
N-iX took complete ownership of the maintenance and support of both the software and firmware of the client’s embedded conference communication system. This included regular firmware and software updates, proactive system monitoring, and remote diagnostics.
Our engineers set up automated testing from scratch to ensure the system’s seamless functioning, reliability, and optimal performance. We also provided software and firmware porting to new platforms to enable compatibility and boost efficiency.
Additionally, we configured the software and firmware for the parameters of new battery types. The calibrations provided by the N-iX team enable accurate measurement and reporting of a wide range of battery parameters, such as voltage, current, state of charge, health, etc.
Finally, N-iX added multi-device support for Bluetooth connectivity to allow users to switch between multiple devices seamlessly without additional pairing/unparing.
By entrusting N-iX with the support and maintenance of their embedded conference communication system, the client gained several substantial advantages:
- Improved the stability and reliability of the communication system;
- Ensured 2× longer battery life of the system with configurations to support new battery types;
- Enhanced the system's usability by enabling seamless connection and switching between multiple Bluetooth devices.